'We've No Hand in Uber's Exit' - FAAN Opens up on Disputes with E-Hailing Firms
FAAN said Uber’s exit reflected the company’s own economic and regulatory choices, while airport passengers reported intimidation, overcharging and other safety complaints.
- Speaking on Friday, FAAN Managing Director Olubunmi Kuku denied the Federal Airports Authority played any role in Uber's exit from Nigeria after 12 years of operations, saying the decision was based on the company's own economic considerations.
- Disagreements over liability clauses strained relations between FAAN and e-hailing companies, which resisted accepting responsibility for drivers while claiming they were independent contractors rather than employees.
- During the December holiday period, Kuku noted passengers reported intimidation and being dropped at incorrect locations. She added that e-hailing and car-hire drivers sometimes colluded to charge higher fares.
- To improve accountability, FAAN introduced the Airport Car Hire Rank Management System, or ACHRAMS, to ensure visibility for airport transportation and allow authorities to monitor operators for safety.
- Kuku emphasized that ensuring a seamless passenger experience remains FAAN's primary responsibility, with travel choices ultimately remaining with the passenger as the authority prioritizes safety oversight.
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UBER EXIT: What Passengers Told Us About E-Hailing Drivers
Managing Director of FAAN, Olubunmi Kuku, explained that the complaints reportedly ranged from intimidation and excessive fares to passengers allegedly being dropped off at unintended locations, with some e-hailing drivers already exploiting the system.
Nigeria: Why Uber Left Nigeria
The Federal Airports Authority of Nigeria (FAAN), Friday, denied responsibility for the exit of the ride-hailing platform, Uber, from Nigeria, saying the company's decision must have been based on its own economic and regulatory considerations.
'We've no hand in Uber's exit' - FAAN opens up on disputes with e-hailing firms
The Federal Airports Authority of Nigeria, FAAN, has denied claims that it was responsible for Uber’s decision to discontinue its ride-hailing operations in Nigeria. Speaking on Friday, FAAN Managing Director, Mrs. Olubunmi Kuku, said the company’s exit was based on its own economic and regulatory considerations, stressing that the authority had no role in the decision. […] ‘We’ve no hand in Uber’s exit’ – FAAN opens up on disputes with e-hailin…
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