Turning customer complaints into product gold dust

Turning customer complaints into product gold dust

Every business encounters customer complaints: they’re an inevitable part of any operation. However, the way these complaints are managed can significantly affect the success of an organization. Surprisingly, it’s been found that around 96% of unhappy customers don’t voice their complaints. This staggering statistic highlights the need for businesses to proactively seek out and address customer grievances. I’ve formed this guide based on my expe…