Trust in water firms falls to new low as customers question fairness of bills

Trust in water firms falls to new low as customers question fairness of bills

Fewer households also believe the amount water companies charge is fair, according to the annual Consumer Council for Water survey.Households’ trust i ...

Overall trust in water companies falls again as customers question fairness of bills - Water Magazine

Fewer households believe the amount water companies charge is fair, with customers’ overall trust in the sector also hitting a new low. That’s according to the Consumer Council for Water’s (CCW) annual Water Matters survey, which has tracked the views of households in England and Wales on water and sewerage services for the past 14 years. The survey points to a growing perception of unfairness over what people are being asked to pay for services…