US Edition‘Trapped in auto menu hell’: Eight service failures that send customers running
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‘Trapped in auto menu hell’: Eight service failures that send customers running
We’ve all been there – stuck on hold for what feels like forever, repeating the same problem to multiple agents, or battling with a chatbot that seems determined to avoid connecting us to an actual human. These everyday customer service nightmares are not only annoying; they’re silently destroying businesses across the world. These common service failures represent missed opportunities that can turn satisfied customers into vocal critics. When c…
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