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Total Quality Management (TQM): What Is It, Principles and Systems

Summary by ProjectManager
Total Quality Management (TQM) works to maintain success by doing what is necessary to improve customer satisfaction. Of course, that satisfaction is seeded in employees and business processes—long before any product or service reaches its customer. How does a business or organization make sure that its processes and people are aligned with creating success and customer satisfaction? That’s where total quality management comes in. What Is Total …
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Total Quality Management (TQM): What Is It, Principles and Systems

Total Quality Management (TQM) works to maintain success by doing what is necessary to improve customer satisfaction. Of course, that satisfaction is seeded in employees and business processes—long before any product or service reaches its customer. How does a business or organization make sure that its processes and people are aligned with creating success and customer satisfaction? That’s where total quality management comes in. What Is Total …

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ProjectManager broke the news in on Tuesday, April 1, 2025.
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