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Tim Cook Calls Apple Maps Launch His 'First Really Big...
Cook said the failed Maps rollout taught Apple to put users first after the company apologized and told people to use rival navigation apps.
On Tuesday, outgoing Apple CEO Tim Cook cited the 2012 launch of Apple Maps as his "first really big mistake" during a town hall meeting with successor John Ternus.
Cook admitted the product "wasn't ready" for release, explaining the company relied on limited local testing while the app delivered faulty directions and inaccurate imagery compared to Google Maps.
The debacle forced a rare public apology, with Cook telling users, "Go use these other apps. They're better than ours." The fallout led to the firing of software chief Scott Forstall.
Reflecting on the experience, Cook called it "valuable" and noted that Apple learned about persistence, claiming the company now offers "the best map app on the planet."
As Cook prepares to step down on September 1, he acknowledged that other project cancellations like the AirPower charging mat would be part of an "extraordinary in length" list of mistakes.