Three in Four Retailers Say AI Agents Will Be Necessary For Competitive Edge by Next Year

Nearly half of retail businesses say plans are about survival over growth in 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! From the rise in popularity of AI to increasing staffing costs, many businesses are in agreement that the year ahead could be a challenging one as 53% of business leaders say that their business plans for 2025 are more about survival than growth. With this in mind, technology innovation experts, GlobalDots, …

Salesforce Report: 75% of Retailers Say AI Agents Will Be Essential by 2026

Retailers are increasingly turning to AI agents to stay competitive in a fast-evolving marketplace, according to Salesforce’s sixth Connected Shoppers Report. The report reveals that 75% of retail decision-makers believe AI agents will be essential to beat the competition within the next year. Salesforce’s findings are based on dual surveys of 8,350 shoppers and 1,700 retail industry leaders. The data points to a shifting landscape marked by ris…

Artificial Intelligence (IA) continues to be a factor of transformation in retail trade. A study by Bain & Company revealed that large-scale implementation of generative AI can increase retail revenues by 5% to 10%, as well as improve equipment productivity by up to 25%. [...] The post AI in Retail Trade: Revenues can grow by up to 10% with the technology appeared first on Ecommerce News.

Three in Four Retailers Say AI Agents Will Be Necessary For Competitive Edge by Next Year

Salesforce's latest data shows consumers have an interest in using AI agents for loyalty point optimization, customer service and making purchases.

Advert: Red Hat's open hybrid cloud Entering a store without moving from home, receiving product recommendations or buying with a single click from your favorite social network; it's already possible thanks to artificial intelligence (IA), which is changing the way you buy and connect with brands. Digital commerce is still on the rise and, according to Forrester, by 2025 global retail sales will reach $24.9 billion, of which 5.3 billion will be …