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Thousands of Xcel customers locked out of thermostats during 'energy emergency'

Summary by Ground News
Xcel Energy customers in Colorado were locked out of their smart thermostats this week. The company says the lock out was due to a power supply disruption. Xcel says it has more than 45,600 customers enrolled in such programs across four states. Last summer several Houston, Texas, residents complained their thermostat had been mysteriously overridden.
3 months ago

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So Not Cool: Energy Company Locks Colorado Residents Out Of Their Smart Thermostats

About 22,000 Colorado customers lost access to their smart thermostats as temperatures reportedly rose to 90 degrees on Tuesday.

3 months ago·United States
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Colorado Utility Took Control Of Thousands Of People’s Home Thermostats

Xcel Energy prevented thousands of customers in Colorado from changing the temperature in their homes for hours on Tuesday due to an "energy emergency."

3 months ago·Washington, United States
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Colorado Residents Find Thermostats Locked At 78 Degrees Due To ‘Energy Emergency’

Thousands of Colorado residents were unable to change the temperatures in their own homes on Tuesday when a smart thermostat company locked its devices at a balmy 78 degrees Fahrenheit due to a local “energy emergency.”Xcel Energy offers a one-time $100 bill credit and a $25 annual incentive for Colorado customers who enroll in a program that lets the utility company “ease the strain on the electrical grid” during the “hottest summer days.” When…

3 months ago·Los Angeles, United States
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Colorado Utility Locks 22,000 Customer Thermostats Amid Heatwave

Record-breaking heat is hitting Western states, and customers looking for a reprieve on Aug. 30 turned to their air conditioners for help. But more than 22,000 Xcel Energy customers in Colorado were greeted with the message “energy emergency” on their smart thermostats, preventing them from reducing the temperature below 78 degrees. With tempers and temperatures flaring, Xcel’s customers took to Twitter to vent their frustration, prompting Xcel …

3 months ago·New York, United States
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Thousands of Xcel customers locked out of thermostats during 'energy emergency'

When thousands of Xcel customers in Colorado tried adjusting their thermostats Tuesday, they learned they had no control over the temperatures in their own homes.

3 months ago·Denver, United States
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Thousands of Xcel Energy rewards customers were hot after losing control of thermostats

Thousands of metro area Xcel Energy customers were unable to control their home thermostats earlier this week when temperatures climbed into the 90s.

3 months ago·Denver, United States
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