US EditionThe Trust Dilemma: Why Customers Don’t Trust Direct Restaurant Delivery and How to Win Them Back
Summary by Modern Restaurant Management
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The Trust Dilemma: Why Customers Don’t Trust Direct Restaurant Delivery and How to Win Them Back
For many restaurant owners, delivery has become critical for profitability, especially as customer demand increases. Unfortunately, due to strain on resources, most restaurant owners no longer believe they can offer their customers a positive direct-delivery experience. Third-party apps have become so entrenched in consumer habits that many operators worry it’s…
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