US EditionThe Problem With Trying to Automate Hospitality
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The Problem With Trying to Automate Hospitality
Almost every TV in a hotel room nowadays is connected to the property’s IT system. That’s how you’re able to check your bill, access hotel info, or even stream your own content using just the remote. Another common feature? A “personalized” welcome message when you walk in. You’ve probably seen it: “Welcome, Joseph.” “Thank you for being a Platinum Elite member.” It’s a simple but effective way to simulate personalized service. It pulls your nam…
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