Thames Water apologises to customers but defends bonuses
- Thames Water's chairman Sir Adrian Montague apologised to customers on May 6, 2025, amid service disruptions across London and south England.
- The apology followed rising sewage spills by 40% in 2024, a boil water notice near Guildford last summer, and a reported £19 billion debt burden.
- Chief executive Chris Weston, in charge since January 2024, defended recent staff bonuses despite financial struggles and stated the company faces a competitive market.
- Weston said the service level is 'not where we would like it to be' and confirmed his £2.3 million pay package includes a £195,000 bonus this year.
- The company plans to raise customer bills 35% by 2030 to about £588 annually and aims to start a turnaround plan while acknowledging ongoing challenges.
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11 Articles
Thames Water £3bn emergency loan is going straight into bosses' bonuses
Instead of renationalisation, Thames Water is receiving a £3bn loan. Millions of pounds of that loan will go to executive bonuses – instead of bringing down people’s astronomical bills. Thames Water is already around £19bn in debt. When it was privatised, the utility was debt free. Capital funds who took private ownership of the company racked up the debt to pay out huge shareholder dividends. Thames Water’s “most precious resource”? Its senior …
Sky News UK
Thames Water apologises to customers but defends bonuses
Bonus payments were defended by company management as the chief executive can receive up to 156% of their salary as a bonus, while frontline workers can only earn between 3% and 6%.
Thames Water prosecuted for multiple street works offences | Royal Borough of Kensington and Chelsea
Thames Water prosecuted for multiple street works offencescgsneka Mon, 12/05/2025 - 16:19 Thames Water was successfully prosecuted by Kensington and Chelsea Council on Tuesday 13 May 2025 for carrying out unsafe works in Marloes Road in Kensington. Over £100,000 fines issued District Judge Snow ordered Thames Water to pay fines of £96,000, a £2,000 victim surcharge and Council costs of £20,623. The judge also issued fines for works in Pembroke W…
Thames Water Boss Defends £195,000 Bonus After Just Three Months In The Job
Thames Water’s chief executive has defended receiving a £195,000 bonus just three months into the job by essentially saying he’s doing an incredible job and deserves it. Chris Weston, alongside chairman Sir Adrian Montague, and chief financial officer Steve Buck, was being quizzed on the water company’s “hair-raising” financial situation by the MPs at the […] The post Thames Water Boss Defends £195,000 Bonus After Just Three Months In The Job ap…
I was worth my six-figure bonus, says under-fire Thames Water boss | Politics News | Tech, Entertainment, Sport, Fashion, Travel News
Thames Water chief executive Chris Weston has apologised to customers and promised to turn the failing utility company around. He told Sky News: “I’m sorry that the service that the customers receive… it’s not where we would like it to be, everyone is very committed in terms of trying and sorting it out. “So, absolutely I’m very sorry about the service some people receive, but it will absolutely get fixed.” It came after a tense appearance in f…
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