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Telecom Complaints Watchdog Highlights Compliance Issues in Annual 'Report Cards'

The Canadian telecom and television complaints watchdog released its 2024 annual report cards on June 17, 2025, assessing provider compliance in Canada.
In 2024, audits of 65 service providers assessed their adherence to customer information requirements, regulatory procedures, and monetary regulations amid continuing user complaints.
Results showed 32% of providers were fully compliant, 40% had partial issues, and 28% lacked any CCTS information, while customers still reported being uninformed by some providers.
Between August 1, 2024 and January 31, 2025, the CCTS handled 11,909 grievances—a 12% increase driven mainly by wireless complaints, with nine providers failing to implement agreed resolutions.
The CCTS engaged with providers to fix all compliance issues and ensure customers received remedies, but the findings indicate continued challenges in consistent provider adherence.

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castanet.net

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Telecom complaints watchdog highlights compliance issues in annual 'report cards'

Canada's telecom and television complaints watchdog is once again urging providers to better inform their customers about its services, as it says just under one-third were fully compliant with the organization's public awareness requirements last year. The Commission for Complaints for Telecom-Tele...

2 days ago·Kelowna, Canada

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The Globe & Mail

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Telecom complaints watchdog says many providers not complying with public awareness rules

The Commission for Complaints for Telecom-Television Services says under one-third of providers were fully compliant with rules to inform customers about CCTS

2 days ago·Canada

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The Hamilton Spectator

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Telecom complaints watchdog highlights compliance issues in annual ‘report cards’

Canada’s telecom and television complaints watchdog is once again urging providers to better inform their customers about its services, as it says just under one-third were fully compliant with the organization's public awareness requirements last year.

2 days ago·Hamilton, Canada

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