Telcos still failing to support struggling customers

Disconnected, overcharged: the top telco complaints

Mobile and internet customers report payment errors, support refusal and disconnections from their telco providers, prompting warning from telco ombudsman.

Telcos still failing to support struggling customers

Requests for help from customers experiencing financial hardship have been continually rejected by major telcos, according to the...

TIO Slams Telcos Failing Hardship Customers

A new report finds that telcos are often failing customers seeking financial hardship support and may be making it worse. The post Ombudsman: Telcos are failing customers suffering financial hardship appeared first on Canstar Blue.