US EditionTech upgrades at State passport centers fueled customer service turnaround, GAO says
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Tech upgrades at State passport centers fueled customer service turnaround, GAO says
A post-COVID nosedive in customer satisfaction rates at the State Department’s centralized passport service call center was reversed in part by technology — including through some investments that met digital trickery with an online appointment booking system head-on. In a report released Wednesday, the Government Accountability Office revealed the results of its examination into how the National Passport Information Center weathered a surge in …
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