Swiss Airlines Slams Zurich Airport Over Baggage Delays

An above-average amount of luggage is lost or delivered late, says the Swiss operations manager.

2024 - Zurich Airport Reaches Capacity: Skyguide and Airport Management Respond to Swiss Concerns

Zurich Airport is grappling with post-pandemic challenges, including increased flight delays and a rise in lost luggage. Swiss International Air Lines has criticized both airport management and air traffic control provider Skyguide for these issues. While the airport points to various causes for baggage mishaps and operational constraints, Swiss demands a return to reliability. Both entities face pressure to enhance collaboration and address ong…

Swiss and the airport are at loggerheads over lost suitcases. The real problem is staff threatening stressed-out children with the police. Yesterday morning, self check-in at Zurich-Kloten airport. Something is stuck, the weight is slightly over the permitted 23 kilos. Put the suitcase at an angle and it will work. The service lady who rushes over doesn't like that. A war of words starts, one of the children travelling with us touches the ground…

The airline paid more than ten million francs for customer compensation in the first nine months of 2024. The fault at the airport, according to Swiss “The number of bags lost or delivered late at Zurich airport is higher than average there,” said Swiss chief operating officer Oliver Buchhofer to the NZZ am Sonntag. “Across our entire network, the rate of bags that do not arrive as expected is 2.3%. In Zurich, it is around 4%,” lamented the 47-y…

The airline Swiss criticized Zurich Airport because of the high number of late bags. The number of bags lost or delivered late is higher than average there, Swiss chief operating officer Oliver Buchhofer told the NZZ am Sonntag.

Too many lost suitcases and too many delays: The airline Swiss is holding Zurich Airport and Skyguide responsible.