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Surveys Say: People Prefer Talking to People

Summary by No Jitter
A survey found that 93% of US consumers prefer human agents over AI. But businesses are all-in on Gen AI for service and support – the key is using them properly.
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.

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Surveys Say: People Prefer Talking to People

A survey found that 93% of US consumers prefer human agents over AI. But businesses are all-in on Gen AI for service and support – the key is using them properly.

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No Jitter broke the news in on Monday, May 5, 2025.
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