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Student loan servicer pauses payment counts tracking in a move experts say could cause confusion | News Channel 3-12

UNITED STATES, JUL 10 – Borrowers cannot track forgiveness payments amid court challenges to Biden administration's income-driven plans, affecting millions and delaying progress verification, federal student aid officials said.

  • Earlier this week, MOHELA paused tracking of loan forgiveness counts for millions of borrowers amid legal challenges over Biden’s student loan plans.
  • Prompted by ongoing litigation, a US Court of Appeals ruling in February blocked Biden's SAVE plan and parts of other income-driven repayment plans, prompting the temporary pause.
  • Department of Education banners notify over 7 million borrowers that a court injunction temporarily blocks IDR payment counts and history, causing widespread confusion.
  • Many borrowers find the pause 'very stressful' amid rising confusion over missing payment counts, as students describe 'mass chaos' and uncertainty about their loan progress.
  • On August 1, the Department of Education will restart interest accrual without retroactive charges, following a court-ordered pause due to ongoing litigation over student loan plans.
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WAAY-TV broke the news in Huntsville, United States on Thursday, July 10, 2025.
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