Speaker or Listener: Who's Responsible For Misunderstandings? by Sharon-Drew Morgen - Sharon-Drew

Speaker or Listener: Who's Responsible For Misunderstandings? by Sharon-Drew Morgen - Sharon-Drew

There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs – the Speaker communicating badly, or the Listener misunderstanding? Let’s look at some facts: 1. Speaking is an act of translation: putting into words what’s going on internally for us (the unspoken feelings, needs, thoughts) to enable others to understand what we wish to share. But the act of choosing the words is largely unconscious and ma…