Some M&S stores left with empty shelves after cyber attack
- Marks & Spencer and Co-op experienced cyber attacks in April 2025 affecting parts of their IT systems across the UK.
- Both attacks stemmed from unauthorized access attempts, with Co-op proactively shutting down IT parts and M&S halting online orders from April 21 and April 25 respectively.
- M&S faced disrupted online, click and collect orders, contactless payments issues, and limited stock availability, while Co-op’s back office and call centres saw minor impacts though stores stayed open.
- The M&S attack involved ransomware linked to the Scattered Spider group, said to be one of the most active hacker networks, and the Metropolitan Police are investigating both incidents.
- These cyber incidents have caused substantial operational disruptions and financial losses, with M&S’s market value dropping over £700 million as both retailers continue recovery and updates.
54 Articles
54 Articles
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Simon West, Director of Customer Engagement at Resilience, commented on the recent cyberattacks targeting Marks & Spencer (M&S) and Co-op, stressing that the incident is particularly concerning due to the attackers’ use of advanced tactics such as SIM swapping and MFA bypass. The attacks, believed to have been carried out by the group known as Scattered Spider, underscore a growing trend in cybercrime: sophisticated, socially engineered intrusio…
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