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Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

Summary by KRDO

By Tami Luhby, CNN (CNN) — As Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on the calls when they were at 40 minutes,” he said in mid-August at an Oval Office event with President Donald Trump commemorating Social Security’s 90th anniversary, referencing a statistic from the prior fiscal year. “And w…

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Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of eight minutes to speak to an agent on the phone in July.

9 days ago·Atlanta, United States

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