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Social Security officials pull plug on 'ineffective' DOGE program that sparked mass chaos

  • Social Security officials ended a security check on phone claims on Friday at the agency's offices following a DOGE mandate.
  • A security check implemented at the request of the government efficiency office aimed at uncovering phone claim fraud caused processing delays while identifying only a small number of suspicious cases.
  • The policy imposed a three-day hold requiring staff to pause claims processing and review caller backgrounds, causing frustration and lost claims.
  • Analyst Kathleen Romig noted that the policy detected only a few instances of possible fraud but resulted in considerable slowdowns in the processing of claims.
  • Officials reversed the ineffective security check as part of broader DOGE policy rollbacks that damaged customer service amid a surge in retirement claims.
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South Florida Reporter broke the news in on Saturday, May 17, 2025.
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