US EditionSocial Security: A Guide to Applying for Retirement Benefits
UNITED STATES, JUL 23 – The Social Security Administration will stop issuing paper checks to 69 million beneficiaries to enhance efficiency and reduce wait times through technological upgrades.
- The Social Security Administration has shortened benefit claim processing times to an average of five days as of 2025 under Commissioner Frank Bisignano, who took office on May 27, 2024.
- This improvement follows SSA’s ongoing modernization efforts, including new telephone technology and process updates, after addressing prior challenges like long wait times and a large disability claims backlog.
- The agency reduced the disability backlog by 25% to 940,000 pending cases and handled nearly 1.3 million calls last week with faster response times, lowering phone wait from 30 to 6 minutes.
- Bisignano explained that the SSA is leveraging real-time data and enhancing frontline resources to improve the customer experience, and the agency recently disbursed over $17 billion through more than 3 million payments to individuals qualifying under the Social Security Fairness Act.
- Despite automation and encouraging electronic deposits for 70 million beneficiaries, SSA reversed plans to end paper checks after Sept. 30, ensuring about 600,000 recipients still access paper payments.
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The Social Security Administration (SSA) modernises its telephone service, which adds to the changes the agency will implement this fall
Social Security Records ‘Substantial Progress’ as Agency Boosts Efficiency, Technology
The Social Security Administration (SSA) has achieved “substantial progress” in customer service, with improved call times and lower field wait times, the agency said in a July 23 statement. The SSA handled “nearly 1.3 million calls on the national 800 number last week, or 70 percent more than the same week last fiscal year, while reducing the average speed of answer to six minutes,” the agency said. “This response time is down from an average o…
·New York, United States
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Total News Sources28
Leaning Left2Leaning Right2Center2Last UpdatedBias Distribution33% Left, 33% Center, 33% Right
Bias Distribution
- 33% of the sources lean Left, 33% of the sources are Center, 33% of the sources lean Right
33% Right
L 33%
C 33%
R 33%
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