Widespread Concerns Among Bank Staff over AI

Widespread concerns among bank staff over AI

There is widespread concern among staff in the financial services sector over the possible effects of artificial intelligence, according to a new survey.

UK finance workers embrace AI but fear compliance gaps

A new survey from Smarsh has found that while AI tools are rapidly being adopted in UK financial services, many employees remain concerned about oversight and compliance. Over a third of workers are using tools like ChatGPT or Microsoft 365 Copilot regularly, yet 55% say they’ve had no formal training. The study, which surveyed 2,000 employees in the financial services and insurance sectors, shows growing reliance on AI without matching governan…

Smarsh survey reveals AI trust issues in UK finance

A recent survey by Smarsh has uncovered a sharp rise in the use of AI tools within the UK financial services sector, but also highlights a lack of clarity and control around how these tools are governed. The report, based on insights from 2,000 employees across financial services and insurance, shows that over a third are using AI frequently, yet many remain uneasy about transparency, regulation, and data privacy. The findings reveal a striking …

New Smarsh UK Survey Shows AI Adoption Surges in Financial Services—But Employees Demand Stronger Guardrails

Open the article to view the coverage from GlobalFinTechSeries