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AI Tools Are Helping Survivors of Deadly California Wildfires with Insurance Problems

LOS ANGELES COUNTY, CALIFORNIA, JUL 9 – Less than 1% of fire victims have received building permits due to bureaucratic delays and lack of effective action, prolonging recovery in Southern California neighborhoods.

  • On January 7, 2023, a wildfire known as the Eaton Fire broke out in Southern California, devastating homes and forcing thousands of residents in Altadena and nearby communities to evacuate.
  • The fire's aftermath revealed widespread insurance claim delays and denials, with many survivors facing repeated adjuster turnover and systemic obstacles.
  • To aid recovery, Joy Chen and Shaun King lead the Eaton Fire Survivors Network, teaching residents, including elderly members, to use AI tools to document losses and navigate claims.
  • Chen highlighted that some claims have experienced nine to eleven different adjusters, while King keeps a detailed spreadsheet containing over 2,000 entries; Chen explained that information given by earlier adjusters often becomes invalid once a new adjuster takes over.
  • This collective effort improves survivors’ ability to recover, highlights power imbalances with insurers, and underscores the ongoing need for systemic reform and community support.
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latfusa.com broke the news in on Tuesday, July 8, 2025.
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