Singaporeans Spend 40 Million Hours on Hold as Service Expectations Widen, Study Finds

Singaporeans Spend 40 Million Hours on Hold as Service Expectations Widen, Study Finds

Singaporeans are losing nearly half a work week each year stuck on hold, as new research reveals rising frustration over poor customer service and slow resolutions — despite high national service standards. A study released by enterprise software firm ServiceNow shows that Singaporeans now spend an average of 19 hours a year on hold to […] The post Singaporeans Spend 40 Million Hours on Hold as Service Expectations Widen, Study Finds appeared fi…