The Shift to Real-Time Conversations in Financial Services: 8 Trends for 2026

The shift to real-time conversations in financial services: 8 trends for 2026

Sinch reports financial services will shift to real-time conversations by 2026, focusing on AI, personalized communication, and security to enhance customer trust and engagement.

Shoptalk spring 2026: AI, trust and the future of commerce

Shoptalk made one thing clear: Commerce isn’t being redefined by AI alone, it’s being reshaped by how consumers choose to use it. Across sessions from EMARKETER’s research on AI-powered shoppers to debates on agentic commerce, to discussions on AI visibility and optimization, a consistent theme emerged:    AI is accelerating quickly.  Consumer behavior is evolving more gradually. And trust is sitting in between.   Here are the eight most import…

Why Insurance Payments Still Lag Behind Other Financial Industries

This article is by Michael Sharp, Insurance Payments Strategist, Duck Creek Technologies A Growing Gap in Financial Experience Over the past decade, financial services have undergone a profound transformation. In banking and fintech, real-time payments, [...] The post Why Insurance Payments Still Lag Behind Other Financial Industries appeared first on .