US EditionGoogle Cloud Brings Shopping and Customer Service Together with Gemini Enterprise for Customer Experience
Gemini Enterprise integrates AI tools like multilingual support and real-time analytics to boost operational efficiency and customer loyalty, with major retailers adopting the platform.
9 Articles
9 Articles
Google escalates AI shopping war
Google turned up the heat in the AI shopping wars this weekend, announcing plans to turn Gemini into a merchant and launching an open-source standard built together with major retailers including Shopify, Walmart, and Target. The move comes as companies like OpenAI, Amazon, and Perplexity jostle for power and influence at the heart of a growing AI-powered shopping ecosystem, with consumers increasingly turning to the technology to streamline pur…
In concrete terms, it will now be possible for Gemini users to search for products, buy and exchange with customer service without having to leave the Google app.
Conducting product searches, buying and exchanging with resellers' customer services is the promise of the latest professional version of Gemini, presented by Google on Sunday, which hopes to transform online sales while keeping users on its artificial intelligence (AI) tool.This new version of Gemini is intended to bring together both online sales and customer relations services within the same tool, in order to offer a "difficult sales experie…
The Dispatch
PR NewswireGoogle Cloud Brings Shopping and Customer Service Together with Gemini Enterprise for Customer Experience
New agentic solution enables businesses like Kroger, Lowe's, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving
Kroger, Papa Johns Test Gemini AI Agents for Retail
Google Cloud introduced Gemini Enterprise for Customer Experience, a platform designed to help retailers deploy artificial intelligence (AI) agents that can support shopping, ordering and customer service across digital channels. Announced at the National Retail Federation conference in…
Papa Johns chooses Google Cloud AI to overhaul digital ordering
Papa Johns has selected Google Cloud’s newly expanded AI solution Food Ordering agent to overhaul its digital ordering channels.The post Papa Johns chooses Google Cloud AI to overhaul digital ordering appeared first on Verdict Food Service.
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