Shifting organizational culture to ensure patient safety

Shifting organizational culture to ensure patient safety

HN Summary • Culture of Zero Harm: Since 2019, Mackenzie Health has led a comprehensive cultural transformation toward “zero harm,” embedding patient safety, transparency, and accountability into every level of the organization through a five-part strategy focused on leadership empowerment, standardized processes, and open communication. • Measurable Results: Through initiatives such as High Reliability Organizing (HRO) training and Daily Leader…