US EditionServiceNow Positions Itself as the Control Layer for Enterprise AI Execution
ServiceNow's multiyear deal with OpenAI enables speech-to-speech AI agents and governance tools to help CIOs scale AI in workflows, with 46% of CIOs prioritizing AI adoption, survey shows.
- On Tuesday, ServiceNow announced a multiyear agreement with OpenAI granting ServiceNow customers direct access to frontier model capabilities.
- Amid CIO demand, IT vendors are partnering with AI developers as chief information officers seek to scale AI across enterprises while struggling to realize full benefits.
- ServiceNow said it will build speech-to-speech AI agents and added thousands of pre-built agents plus ServiceNow Studio to help developers tailor enterprise workflows.
- With governance in place, enterprises will gain native intelligence access inside workflows and the ServiceNow AI Control Tower will provide visibility and auditable execution.
- ServiceNow has been positioning itself by heavily investing in broader AI capabilities, complementing its expanded Nvidia partnership to support enterprise agents and scale capabilities.
14 Articles
14 Articles
What ServiceNow and OpenAI signal for enterprises as AI moves from advice to execution
ServiceNow announced a multi-year partnership with OpenAI to bring GPT-5.2 into its AI Control Tower and Xanadu platform, reinforcing ServiceNow’s strategy to focus on enterprise workflows, guardrails, and orchestration rather than building frontier models itself.For enterprise buyers, the deal underscores a broader shift: general-purpose models are becoming interchangeable, while the platforms that control how they’re deployed and governed are …
ServiceNow positions itself as the control layer for enterprise AI execution
ServiceNowannounced a multi-year partnership with OpenAI tAI Control Tower and Xanadu platform, reinforcing ServiceNow’s strategy to focus on enterprise workflows, guardrails, and orchestration rather than building frontier models itself.For enterprise buyers, the deal underscores a broader shift: general-purpose models are becoming interchangeable, while the platforms that control how they’re deployed and governed are where differentiation now …
Why the OpenAI–ServiceNow Deal Explains the Next Phase of Enterprise Software
Why the OpenAI–ServiceNow Deal Explains the Next Phase of Enterprise Software OpenAI and ServiceNow announced a multi-year partnership to embed AI agents directly into ServiceNow’s enterprise software, as reported on January 20, 2026 by The Wall Street Journal in “OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software.” According to the report, […] Source
ServiceNow and OpenAI announce an expanded strategic collaboration to advance the AI experience and accelerate enterprise AI results.
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