US EditionServiceNow Taps OpenAI In 3-Year Deal For Enterprise AI Agents - ServiceNow (NYSE:NOW)
The expanded three-year partnership integrates GPT-5.2 and AI voice tech into enterprise workflows to accelerate AI deployment and aims for 1.2 million digital agents in two years.
- On January 20, 2026, ServiceNow signed a three-year deal with OpenAI to give businesses access to AI agents and integrate GPT-5.2 into its enterprise workflow platform, with financial terms undisclosed.
- To accelerate enterprise deployments, ServiceNow is boosting AI capabilities and aims to help enterprise customers move beyond pilots to improve margins and revenue, McDermott said.
- ServiceNow engineers will collaborate with OpenAI technical advisors to build custom AI solutions, and Amit Zavery said `Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI`.
- For customers, McDermott said `The main thing is direct integration`, helping deploy AI that improves margins, grows revenue, and streamlines operations.
- Global expansion remains strong as ServiceNow has made sizable AI and security bets, including last year’s Moveworks acquisition and last month’s plans for Armis and Veza, while the United States remains its largest market, McDermott said.
23 Articles
23 Articles
ServiceNow partners with OpenAI in three-year push to transform enterprise AI
ServiceNow and OpenAI are deepening their strategic partnership with an enhanced collaboration to help enterprises accelerate efforts to turn artificial intelligence (AI) into measurable business outcomes.ServiceNow Chairman and CEO Bill McDermott joined FOX Business’ Maria Bartiromo on "Mornings with Maria" to discuss the expanded collaboration, which brings OpenAI technical advisors and ServiceNow engineers together to build custom AI solution…
ServiceNow Taps OpenAI In 3-Year Deal For Enterprise AI Agents - ServiceNow (NYSE:NOW)
ServiceNow partners with OpenAI in a three-year deal to embed ChatGPT-powered AI into enterprise workflows, aiming to boost automation and reignite growth after a steep stock decline.
ServiceNow deal will see it embed OpenAI models into its AI Platform
ServiceNow signed a multiyear agreement with OpenAI on Tuesday that it said is designed to “accelerate enterprise AI outcomes.” The company stated that it intends to build direct speech-to-speech technology using OpenAI models “to break through language barriers and offer more natural interactions. With the latest OpenAI models including GPT-5.2, ServiceNow will unlock a new class of AI-powered automation for the world’s largest companies.” Aske…
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