Social Security’s telephone customer service sucks, acting leader admits. Many senior citizens agree

Williams: Cut the bureaucracy, save Social Security

Millions of Americans know the frustration of dealing with the Social Security Administration — endless hold music on the phone, months of waiting for a simple benefit decision, and confusing paperwork. Even before the latest reforms, the SSA's customer service…

Anxiety grows in Mass. over Social Security staff cuts, errors, long wait times

In recent weeks, phones have been ringing at local councils on aging, elected officials’ offices and Social Security field offices amid concerns about the Trump administration's changes to the program. Nearly one in five Massachusetts residents receive the benefit.

Seniors struggle with Social Security ‘shambles’ as admin admits it can ‘suck’

In the wake of the Trump administration and DOGE’s attempts to overhaul the Social Security Administration, complaints are flooding in from senior citizens and other benefit recipients.

Social Security’s telephone customer service sucks, acting leader admits. Many senior citizens agree

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.”

Social Security's phone customer service 'sucks,' leader admits

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service can "suck."

AARP speaks out against Social Security Administration changes

CHEYENNE – While confusion continues around ever-changing directives regarding the Social Security Administration (SSA), AARP continues to actively oppose a new policy change to its identity verification process, requiring online or in-person identity verification for new claims and updates to…