US EditionPepsiCo Leverages Salesforce's Agentforce to Advance AI Agenda
- On June 24, 2025, PepsiCo revealed its intention to implement Salesforce’s latest version of Agentforce, an enhanced AI-driven workforce automation solution, to improve operational efficiency and customer engagement on a global scale.
- This deployment follows Agentforce's initial launch in October 2024 and responds to growing enterprise demand for scalable, manageable AI agents with enhanced observability and interoperability.
- Agentforce 3 introduces features like a new Command Center for monitoring AI agents, expanded global availability, 50% lower latency, and over 200 pre-built industry actions, helping companies streamline complex workflows securely.
- Athina Kanioura, PepsiCo’s Chief Strategy and Transformation Officer, stated that having this insight allows the company to make informed decisions, enhance collaboration, and deliver increased value in all the markets where they operate.
- PepsiCo's adoption of Agentforce marks a key step in its AI transformation to improve decision-making, customer support, and operational efficiency, positioning it as a leader in AI integration within consumer goods.
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IT Security News - cybersecurity, infosecurity newsSalesforce launches Agentforce 3 with AI agent observability and MCP support
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UChicago Medicine Implements Salesforce’s ’Agentforce for Health’ for 24/7 Patient Support
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