No Bonga Points Expiry: Safaricom Loses as Court Upholds Decision on Loyalty Programme

High Court Slams Door on Safaricom’s Bonga Points Expiry — Here’s What It Means for You - Techish Kenya

High Court blocks Safaricom's Bonga Points expiry policy again, protecting customer loyalty rewards as personal property until appeal concludes.

Your Bonga Points Still Count: What the Latest Court Decision Means for Millions of Safaricom Users

If you’ve been holding on to old Bonga Points, you can exhale—again. Safaricom’s attempt to bring back expiry dates for its popular loyalty programme just hit another wall. The High Court has refused to pause its earlier decision that blocked the telco from cancelling older points. That means the Safaricom Bonga Points expiry ruling—first delivered … The post You Get to Keep Your Bonga Points. Safaricom’s Expiry Policy Still on Ice appeared firs…

Safaricom Loses Bonga Point Case to Kenyan after 3 Years

Safaricom will no longer have control over your Bonga Points expiry date, following a protracted customer loyalty rewards battle dating back to 2022. In a ruling dated July 11, 2025, Justice Chacha Mwita averred that Bonga Points once earned by customers become customers’ property. Safaricom had, on October 28, 2022, issued a public notice indicating … The post Safaricom Loses Case to Kenyan in Protracted Bonga Points Battle first appeared on Me…

No Bonga points expiry: Safaricom loses as court upholds decision on loyalty programme

The High Court suspended Safaricom PLC's application to suspend the decision that nullified the telco's notice on the expiry of the loyalty programme.