CRTC Issues Warning to Rogers over Three New Fees After Ban Takes Effect
The regulator says Rogers’ fees do not appear to qualify for an exemption and has asked the company to confirm whether it will drop the charges.
- The Canadian Radio-television and Telecommunications Commission issued a letter Tuesday rebuking Rogers Communications Inc. for introducing new $40 device setup, $25 shipping, and unspecified SIM card fees.
- Implemented in March, the CRTC policy aims to lower barriers for Canadians switching internet and cellphone plans by prohibiting unexpected costs when activating or changing service.
- Rogers argues its setup fee applies to optional device purchases, while the commission previously warned Bell Canada and Telus Corp. that their $15 SIM and shipping fees might also violate the policy.
- Nanao Kachi, the CRTC's director of social and consumer policy, requested that Rogers confirm if it intends to cease the practice, warning the commission will "consider all available compliance options" if the company continues.
- Rogers must submit a response by Thursday regarding the fees, which the commission says "would not appear to fall under the exemption" for optional services that consumers agree to purchase.
12 Articles
12 Articles
Rogers gets warning over new fees after CRTC ban takes effect
Rogers launched a new device setup charge just days after the CRTC officially banned activation fees. Both Rogers and its flanker brand Fido now list a new ‘Device Setup Charge’ on their respective websites. According to the fee’s description, it’s charged for “specialist-assisted device purchases (including in-store, over the phone and live chat).” The description also notes that Rogers charges $25 for shipping for self-serve orders on its webs…
The Toronto Star
CRTC issues warning to Rogers over three fees after ban takes effect
Rogers Communications Inc. is the latest of Canada's Big Three telecommunications providers to receive a rebuke from the CRTC over new fees introduced despite a policy meant to prohibit them.
CRTC issues warning to Rogers over three new fees after ban takes effect
Rogers Communications Inc. is the latest of Canada’s Big Three telecommunications providers to receive a rebuke from the CRTC over new fees introduced despite a policy meant to prohibit them. In a letter issued Tuesday, the commission says it is aware that Rogers began charging customers a new $40 device setup fee, a $25 shipping […]
CRTC Targets Rogers Over New Customer Fees Days After Junk Fee Ban
After Telus and Bell got a tongue lashing from the CRTC, it's Rogers' turn now. The regulator sent the carrier a letter on June 16 saying its new batch of fees look like they're breaking federal rules. A staff letter just released by the telecom regulator shows Rogers started charging customers a $40 device setup
Rogers began charging its customers a $40 device configuration fee. The post The CRTC sends a warning to Rogers regarding new fees appeared first on Les Affaires.
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