Rogers cutting 'small percentage' of customer service employees
8 Articles
8 Articles
Rogers Cutting ‘Small Percentage’ of Customer Service Employees
Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in customer habits. The Toronto-based company says the cuts affect “a small percentage of roles in our customer service team,” however it declined to clarify how many employees were let go. It says the majority of positions affected are based in Ontario. Spokesman Zac Carreiro says Rogers is investing in digital tools and self-serve option…
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