US EditionRiyadh Air and IBM Partner to Launch World's First AI-Native Airline
Riyadh Air’s AI-powered operations aim to expand Saudi connectivity to 100+ destinations and serve millions by 2030, setting a new aviation benchmark with IBM’s technology.
- Riyadh Air, owned by the Public Investment Fund, and IBM announced an AI-native airline with end-to-end AI-powered operations and unified experiences.
- Born in March 2023, Riyadh Air is owned by the Public Investment Fund and aims to transform aviation by expanding Saudi connectivity to more than 100 destinations and serve millions by 2030.
- IBM Consulting led the technical build by orchestrating 59 workstreams and more than 60 partners, including Adobe, Apple, FLYR and Microsoft, using IBM Consulting Advantage and IBM watsonx Orchestrate to deliver AI agents and concierge capabilities.
- Built-for-Efficiency features mean the enterprise performance management suite automates planning and forecasting to optimize route profitability, while AI-powered mobile applications and voice bots enable crew enablement and personalized customer care agents’ support.
- With initial flights under way, the collaboration is framed as a three-year effort, with commercial services expected to begin in early 2026, positioning Riyadh Air as a blueprint for future airlines.
73 Articles
73 Articles
Riyadh Air and IBM Partner to Launch the World’s First AI-Native Airline
Riyadh Air and IBM have introduced a new era in commercial aviation with the announcement of the world’s first AI-native airline. The milestone, unveiled at IBM Think Riyadh 2025, marks… The post Riyadh Air and IBM Partner to Launch the World’s First AI-Native Airline appeared first on stupidDOPE
Riyadh Air to become world's first 'AI-native' airline
Riyadh Air have announced that they will become the world’s first ‘AI-native airline’. A strategic partnership with IBM will see generative and agentic AI deployed across the Riyadh Air value chain. Announced at IBM Think Riyadh 2025, the collaboration draws on the expertise of IBM Consulting and the IBM watsonx Orchestrate platform to integrate AI into Riyadh Air’s operations from the beginning. IBM have helped co-ordinate 59 workstreams and li…
Riyadh Air Takes Off as World’s First AI-Native Airline
What this means AI-native airline: Riyadh Air’s entire operating model is built on AI from day one, avoiding legacy patchwork. IBM’s role: IBM Consulting is orchestrating the initiative using its watsonx Orchestrate platform, aligning 59 workstreams with 60+ partners including Adobe, Apple, FLYR, and Microsoft. Guest experience: AI will unify and personalize journeys from booking to in-flight services. Employee experience: AI-driven workflows w…
Riyadh Air, IBM Collaborate to Create First AI-Driven Airline
— In a groundbreaking collaboration that sets a new standard in the aviation industry, Riyadh Air has emerged as the world’s first AI-native airline. At the IBM Think Riyadh 2025 event, IBM and Riyadh Air made a joint announcement highlighting the airline’s innovative use of artificial intelligence (AI) to revolutionize both employee and customer experiences. […]
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