New Complaint Process for NHS Wales Launches Today

New complaint process for NHS Wales launches today

A strengthened system for raising concerns about NHS care comes into force today [Wednesday 1 April] across Wales.

New NHS complaints system comes into force in Wales

New NHS complaints system comes into force in Wales Polly Jones 1 April, 2026 New NHS complaints system comes into force in Wales 1 April, 2026 A new system has come into effect in Wales aimed at strengthen the complaints process.Listening to People replaces the Putting Things Right process with a more compassionate, person-centred approach. This is the biggest reform of how complaints are handled in almost 15 years.The new system introduces …

Revised NHS Wales complaints system comes into force

A strengthened system for raising concerns about NHS care in Wales comes into force today, marking the biggest reform of how complaints are handled in almost 15 years. ‘Listening to People’ replaces the ‘Putting Things Right’ process with a more “compassionate, person-centred approach”. The new system introduces a two-stage process, comprised of an early resolution […]