Why Retail Needs a Rethink on Personalization

Retail Violence and OHS Blind Spots: Time to Rethink the Strategy

Occupational health and safety (OHS) is the central theme of this blog, but it is essential to remember that not all workplace health and safety actions are governed by a single set of laws or a single regulatory agency. Safety in the retail sector offers a good example. Recently, a lot of attention has been … Continue reading "Retail Violence and OHS Blind Spots: Time to Rethink the Strategy"

Why Retail Needs a Rethink on Personalization

Retail brands are always chasing the golden snitch of personalization. However, too often their efforts rely on passive data collection and algorithmic guesswork, offering surface-level relevance without any real emotional connection. Consumers don’t want to be treated like walking data sets. They want to feel seen, involved and valued. Instead, they’re bombarded with ads for […]