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Verizon Users Report Phone Service Outage Across US
More than 13,300 users reported call failures at the peak as Verizon said engineers were working to identify and resolve the issue.
On Saturday, August 8, 2026, Verizon experienced a widespread voice service outage affecting customers in major U.S. cities including Chicago, Los Angeles, Boston, and New York.
Reports of the disruption began around 2:30 p.m., with complaints peaking an hour later as more than 13,300 users reported being unable to make or receive phone calls, according to Downdetector.
Verizon engineers were deployed to address the disruption, and the company stated it is "making progress on an issue impacting voice services for some wireless customers" to CNBC.
Customers from other carriers, including AT&T and T-Mobile, also experienced call failures according to Downdetector, while Verizon recommended impacted users restart their devices to restore service.
The company directed users to its website for real-time outage updates, though Verizon did not provide a specific reason for the service disruption as of Saturday evening.