US EditionPhoenix backlog needs to be cleared to avoid errors in new system: AG report
A backlog of over 233,000 unresolved pay transactions risks carrying errors into the new Dayforce system as the government accelerates its rollout to cut costs and complexity.
- Replacing the troubled Phoenix pay system is estimated to cost at least $4.2 billion, according to a new report from the Auditor-General.
- As of September 30, 2025, the backlog of pay transactions included 233,653 cases, with 155,217 being over a year old, and it is important to clear this before transitioning to the new Dayforce system.
- The government has been managing the transition to the new pay system well, and it will provide value for money once implemented, but there is a risk of existing errors carrying over if the backlog is not cleared.
43 Articles
43 Articles
Phoenix pay errors could carry over to new system if backlog isn’t cleared: AG
The government is making slow progress toward eliminating a substantial pay backlog as it moves to replace the troubled Phoenix pay system and ensure public servants' pay is accurate and on time, a new auditor general report finds.
The Toronto Star
Phoenix backlog needs to be cleared to avoid errors in new system: AG report
Canada's auditor general said the government has made "limited progress" on a backlog of pay transactions that affected at least 133,000 employees as of Sept. 30, 2025.
The federal government is trying to replace Phoenix, which presented several problems, with Dayforce.
According to the Auditor General of Canada, the federal government has little time to address the backlog of public service payroll transactions recorded in the former Phoenix system, if it wants to avoid errors affecting the new system.
Phoenix backlog needs to be cleared to avoid errors in new system: AG
Canada’s auditor general says the federal government is running out of time to clear the backlog of public service pay transactions under the old Phoenix system to avoid infecting the new system with errors.
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