Northern to Improve Disability Support for Passengers

Northern Trains commits to rectifying accessibility failings

UK: Following an investigation by the Office of Rail & Road, Northern Trains has committed to a £550 000 package of improvement measures and to ensuring that its staff receive disability awareness training.

Northern to improve disability support for passengers

Passengers who need assistance on Northern Trains can expect better service in the coming months. The Office of Rail and Road (ORR) has secured commitments from the operator to provide disability awareness training for front-line staff and to implement a £550,000 package of additional improvements.

Regulator secures £500k+ passenger improvement package from Northern Trains after investigation finds accessibility failings | Office of Rail and Road

Regulator secures £500k+ passenger improvement package from Northern Trains after investigation finds accessibility failings Tue, 03/03/2026 - 10:00 3 March 2026 Passengers who rely on assistance when travelling with Northern Trains should see improvements to the service over time, after the Office of Rail and Road (ORR) secured commitments from the operator to ensure staff receive disability awareness training and to provide a £550,000 addition…