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Red Hat Explains the Agentic AI Cybersecurity Risk CX Teams Can't Ignore

Summary by CX Today
As enterprises race to connect AI agents to customer service platforms, customer relationship management (CRM) systems and internal business applications, new questions around security risk are moving up the agenda: what happens when autonomous tools gain access to sensitive customer data? In this CX Today interview, Nicole Willing speaks with Vincent Danen, Vice President of Product Security at Red Hat, about how AI agents are reshaping enterpr…
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CX Today broke the news on Wednesday, July 15, 2026.
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