Published 2 days ago • loading... • Updated 8 hours ago
AI Agents Banned by Several of Canada’s Biggest Banks as Fears Grow
The bank said outside AI tools can create unacceptable customer risk and will begin blocking access immediately.
On Tuesday, Royal Bank of Canada blocked third-party AI agents, including Meta Platforms Inc.'s Muse, from accessing its digital banking platforms, citing "unacceptable customer risk."
RBC conducted a "full security review of the technology and its functionality" before implementing the ban, with executives Naim Kazmi and Erica Nielsen stating that "nothing is more important than the security of client information."
"Trust will matter as much as capability," RBC CEO Dave McKay said on LinkedIn, acknowledging the decision may disappoint the "small portion of our clients who use these tools."
Bank of Montreal spokesperson John Fenton confirmed his institution also prohibits AI agents to protect clients, joining U.S.-based banks JPMorgan Chase & Co. and Charles Schwab Corp. in restricting access.
OSFI Superintendent Peter Routledge stated at the Tech Festival Canada that he leaves AI agent decisions to individual banks, emphasizing sound risk management as the financial system undergoes "immense change.