Quiq Advances Contact Center Quality Management with New Agentic AI Analyst

Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst - Directors Club News

Quiq, the leader in enterprise-grade agentic AI for CX innovation, announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyses every AI and human agent conversation across voice, web chat, SMS, and other asynchronous messaging platforms, like Apple Messages for Business and WhatsApp. With Conversation Analyst, organizations can establish … Continue reading Quiq Advances Contact Ce…

Quiq Unveils Agentic AI Analyst for Contact Center Quality

Quiq has introduced its newest innovation: the Conversation Analyst. This AI-powered platform is designed to improve quality management in contact centers. It supports voice, web chat, SMS and messaging channels. This system analyzes all interactions between humans and AI agents in real time. It offers valuable insights from a wealth of conversation data. It can also take set actions, like flagging policy violations or routing exceptions. This h…

AI in the contact centre: from efficiency to empathy

The future of the contact centre is not about replacing people with technology, but empowering them. According to Sasha Slankamenac of Dariel Software, AI is shifting customer service from efficiency-driven performance to empathy-focused engagement. With AI copilots handling routine tasks and surfacing real-time insights, agents are freed to listen actively, respond with emotional intelligence, and build deeper customer relationships. As cloud-b…

Quiq Advances Contact Center Quality Management with New Agentic AI Analyst

Open the article to view the coverage from MarTech Series