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Public spend less time hanging on phone to Falkirk Council

Summary by Falkirk Herald
A final report looking at problems with Falkirk Council’s contact centre heard improvements have seen waiting times for a call to be answered reduced from seven minutes to under two minutes.

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Public spend less time hanging on phone to Falkirk Council

A final report looking at problems with Falkirk Council’s contact centre heard improvements have seen waiting times for a call to be answered reduced from seven minutes to under two minutes.

·Falkirk, United Kingdom
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Falkirk Herald broke the news in Falkirk, United Kingdom on Wednesday, March 26, 2025.
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