US EditionPTI AI and Cyber Summit: Montgomery County Residents Embrace Monty Chatbot
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PTI AI and Cyber Summit: Montgomery County Residents Embrace Monty Chatbot
In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County, Md., said Mike Zanfardino, a change management specialist for the county. Those conversations represent “a notable increase” of 25% year over year from the original iteration of the Monty artificial intelligence chatbot, Zanfardino added in remarks at the PTI AI and Cyber Summit in Washington, D.C. Montgomery County firs…
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