US EditionPoll shows business leaders eager for AI agents in customer experience, but challenges stall adoption
A recent poll shows business leaders want AI to boost customer service and efficiency but cite integration, cost, and readiness as main barriers to adoption.
- A new survey found broad eagerness to deploy AI agents for customer experience, but respondents reported persistent implementation challenges stalling adoption.
- Business leaders expect AI agents to boost CX efficiency and personalization but cite integration difficulties as a key barrier.
- The survey included 5,200 respondents drawn from customer-experience professionals and operations roles across companies.
- Some firms are postponing AI rollouts and retaining legacy systems, delaying deployments and holding back near-term efficiency and service gains expected from agents.
- Industry research and vendor materials frame AI agents as a broader CX technology shift, with visuals depicting a futuristic AI interface and long-term relevance for CX.
29 Articles
29 Articles
Journal Gazette & Times-Courier
Poll shows business leaders eager for AI agents in customer experience, but challenges stall adoption
Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges hindering adoption.
AI avatars, which are created by the broker Von Poll on the basis of the head offices, can already give greetings, market analyses or seasonal real estate tips. In future, they should also answer customer inquiries in real time.
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