Penn State Health leaders spotlight patient experience, new leadership and safety initiatives at October town hall

Penn State Health leaders spotlight patient experience, new leadership and safety initiatives at October town hall

Penn State Health leaders emphasized improving the patient experience, introduced new executives and outlined safety and employee engagement initiatives during the Oct. 21 systemwide town hall. Kyle Snyder, chief operating officer, called on employees to make patient experience the focus of every interaction. The health system has fallen below its 74.10 baseline score and is 0.77… Source