US EditionPeak events: How surprise and anticipation shape service experiences
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GH HeadlinesPeak events: How surprise and anticipation shape service experiences
By J. N. Halm Kendrick Lamar’s performance during the Super Bowl LVI Halftime Show on February 9th, 2025, will go down as one of the most hyped-up concerts in history. The anticipation was ramped up right after he walked away with those five Grammys. Whether the show itself lived up to expectations, however, depends on so many factors. Key among these factors is whether rap music ranks high among one’s musical preferences. But the truth is that …
·Accra, Ghana
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