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Best and worst parcel delivery companies revealed
Citizens Advice survey finds 37% of UK parcel users faced delivery problems with worsening accessibility for disabled customers despite new 2023 Ofcom regulations.
- Citizens Advice revealed in a new league table that Royal Mail topped with 3.25 stars while Yodel scored two stars and came last, based on an Opinium Research survey of 8,000 UK adults from August 29 to September 27.
- Describing the market as 'broken', the report notes the rate of parcel problems remains at the highest levels seen in about five years, with drivers leaving before customers reach the door.
- Ofcom's 2023 rules intended to improve accessibility, but complaints handling remained stagnant, with almost half facing further issues, Mike said 'It makes you awfully frustrated, and it makes you really fed up.'
- Calling for tougher enforcement, Citizens Advice demanded Ofcom monitor performance and fine the worst offenders, while Dame Clare Moriarty said millions face lost parcels and ignored accessibility needs.
- Evri pointed to 90,000 customers setting accessibility preferences, with Yodel and DPD not responding, while Amazon Logistics said the 'vast majority of deliveries reach customers without issue,' according to the company.
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13 Articles
13 Articles
Coverage Details
Total News Sources13
Leaning Left4Leaning Right1Center3Last UpdatedBias Distribution50% Left
Bias Distribution
- 50% of the sources lean Left
50% Left
L 50%
C 38%
12%
Factuality
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